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עמודים: 1

Cahit

יולי 22, 2016, 10:06:57 אחה"צ
Hey,

I've been getting this game crash after logging in and playing for 1 minute. Any idea what this is and how it could be fixed? I even tried to re-install the game from the uninstaller but didnt work.

Player Moderator since January 16th 2019
Game Moderator since March 13th 2019
Player Administrator since April 13th 2019
Resigned since September 11th 2019
 

Mary

השב #1 · יולי 22, 2016, 11:23:27 אחה"צ
Hi!
The error message mentions a crash report file, with the file directory in there. Could you please upload this file to the topic?

I think your graphics driver does not support OpenGL. The easiest way to try and fix this is when you open the launcher, you go to the settings (bottom right corner) and set 'Hardware renderer' to 'Software renderer'



Even if this solves your problem, please attach the error file to the topic so we can fix the issue for your graphics driver support if possible :)
« עריכה אחרונה: יולי 22, 2016, 11:26:47 אחה"צ על ידי Mary »
 
המשתמשים הבאים סימנו לייק להודעה זו: Cahit

Someone12116

השב #2 · יולי 22, 2016, 11:24:05 אחה"צ
Copy the crash report and report it at the 'Bug Reports' section so Thomy can take a look at it. When you log in game next time, check the setting and see if you have multi model buffering enabled. If it's disabled, turn it on. That helped me when the game used to crash on my laptop.
 

Land Rover 1

השב #3 · יולי 23, 2016, 07:10:16 לפנה"צ
Try to increase the memory usage of the client. You can change that in the loader's settings (bottom right). Set it to at least 1024MB, that really helped me.

Also this can be usefull
Hi!
The error message mentions a crash report file, with the file directory in there. Could you please upload this file to the topic?

I think your graphics driver does not support OpenGL. The easiest way to try and fix this is when you open the launcher, you go to the settings (bottom right corner) and set 'Hardware renderer' to 'Software renderer'



Even if this solves your problem, please attach the error file to the topic so we can fix the issue for your graphics driver support if possible :)
 

Cahit

השב #4 · יולי 23, 2016, 11:37:53 לפנה"צ
Hi!
The error message mentions a crash report file, with the file directory in there. Could you please upload this file to the topic?

I think your graphics driver does not support OpenGL. The easiest way to try and fix this is when you open the launcher, you go to the settings (bottom right corner) and set 'Hardware renderer' to 'Software renderer'



Even if this solves your problem, please attach the error file to the topic so we can fix the issue for your graphics driver support if possible :)

Thanks for replying, here you have the crash log:
http://textuploader.com/5ecrf
Player Moderator since January 16th 2019
Game Moderator since March 13th 2019
Player Administrator since April 13th 2019
Resigned since September 11th 2019
 

Thomy

השב #5 · יולי 25, 2016, 06:51:44 לפנה"צ
I could not recommend to use the software renderer, that's erroneous and very slow.

The crash report basically says, that your GPU is out of memory. Have you tried restarting your computer yet? Also, try updating your graphics card driver and Java version.

Can you show me your game settings too? You could disable ground decoration and decrease RD.
 

Cahit

השב #6 · יולי 25, 2016, 01:31:40 אחה"צ
You are right, Im using the hardware renderer and it seems that it's getting better since I disabled the ground decoration option as you mentioned.
Of course, here you go:
Player Moderator since January 16th 2019
Game Moderator since March 13th 2019
Player Administrator since April 13th 2019
Resigned since September 11th 2019
 

Thomy

השב #7 · יולי 25, 2016, 04:00:20 אחה"צ
Would you mind if we try to really find the cause of the problem instead of just fixing it for your setup? It'd greatly assist me in fixing the problem for other users too.

I'm very sure that disabling ground decoration and reducing RD will definitely fix the problem. Now, I'd like to experiment a little and see if I can fix the actual issue, because the graphics card should never report out of memory, it's supposed to deal with its memory management on its own.

Anyway, can you restart your game and use the old settings and see, if the client still crashes? If so, please upload the new crash log file.

Thank you.
 

Cahit

השב #8 · יולי 25, 2016, 09:04:46 אחה"צ
Absolutely!

I have restarted the game and headed back over to my old settings, everything seemed to be okay so far. Been online in-game for 2h and even tested playing other minigames etc and everything was working perfectly without any crash or something! :)

Thank you!

Player Moderator since January 16th 2019
Game Moderator since March 13th 2019
Player Administrator since April 13th 2019
Resigned since September 11th 2019
 

Thomy

השב #9 · יולי 26, 2016, 06:57:56 לפנה"צ
Thanks a lot, I probably know what the issue was then. Glad it's working now!
 
עמודים: 1