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  1. Forum – Emps-World
  2. Emps-World
  3. Bug Reports
  4. Resolved Bug Reports
  5. New Client
Puslapiai: 1
New Client

R I P

Lapkritis 14, 2015, 02:27:20 priešpiet
I did everything to delete and redownload for the update but after I lauch the .exe, wait for it to load then hit play the window closes and nothing happens. 

I have Officescan agent because my schools wifi requires it. Any suggestions are welcome. Thank you.
« Paskutinis redagavimas: Lapkritis 14, 2015, 04:02:07 priešpiet nuo R I P »
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ING: R (Space Space) I (Space Space) P
 
Re: New Client

Thomy

Atsakyti #1 · Lapkritis 14, 2015, 03:08:42 popiet
I assume Officescan blocks the Emps-World client? Can you try to add it as an exception there?
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Re: New Client

R I P

Atsakyti #2 · Lapkritis 14, 2015, 07:06:29 popiet
I did that but it doesn't change anything.
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Re: New Client

Thomy

Atsakyti #3 · Lapkritis 14, 2015, 07:15:05 popiet
Well, that doesn't look like a problem from Emps-World's side to be honest. Have you tried using the uninstaller yet? You could also manually delete the cache files at: C:/Users/YOUR_USER/.emps_world
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Re: New Client

R I P

Atsakyti #4 · Lapkritis 14, 2015, 07:21:13 popiet
I have deleted them manually and it did not work, I have used the unistaller and it didn't work after that either.  Even if it is not on the emps-world side I am just looking for guidance on how to fix it if you know anything else that I can try.
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Re: New Client

Thomy

Atsakyti #5 · Lapkritis 14, 2015, 07:27:59 popiet
It looks like the anti virus program is blocking the Emps-World process from running. Have you tried updating Java too yet?
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Re: New Client

R I P

Atsakyti #6 · Lapkritis 14, 2015, 07:40:44 popiet
I updated java and it didn't change anything.
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Re: New Client

Thomy

Atsakyti #7 · Lapkritis 14, 2015, 07:50:48 popiet
I'm sorry, but I don't know how to fix this problem then. I'd try to turn of the antivirus program temporarily to see if that fixes the issue. You've said that it's only blocked in your school, right? That may be the problem then, they disallow the game.
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Re: New Client

R I P

Atsakyti #8 · Lapkritis 15, 2015, 11:41:29 popiet
There is no way to "turn it off" while you're using the schools wifi because it requires a password.  I will have my friend that's good with computers try to make it an exception.  Thank you for your time.
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Puslapiai: 1