I did further investigating here is the issue.
working
<div class="information shd_customfields" id="shd_customfields">
<div id="field_1_container">
<dl class="settings">
<dt id="field-1">
<strong>Username: </strong><br>
<span class="smalltext">Which account are you talking about?</span>
</dt>
<dd><input type="text" name="field-1" value="" class="input_text"></dd>
</dl>
<hr class="hrcolor">
</div>
</div>
working end
not working
<div class="information shd_customfields" id="shd_customfields">
<div id="field_1_container" style="display:none;">
<dl class="settings">
<dt id="field-1">
<strong>Username: </strong><br>
<span class="smalltext">Which account are you talking about?</span>
</dt>
<dd><input type="text" name="field-1" value="" class="input_text"></dd>
</dl>
<hr class="hrcolor">
</div>
</div>
Not working end
Fix --> style="display:none;" needs to be removed