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  5. Desktop client not working
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Offline Dokas5000

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Desktop client not working
« on: October 17, 2015, 10:29:46 am »
Hello,
When I open my desktop client, it shows me this screen :

And later on it shows me "No available update sites. Please try again later". Like wtf..

What should I do in this situation?
« Last Edit: October 17, 2015, 01:23:47 pm by Dokas5000 »
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Offline Charr

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Re: Desktop client not working
« Reply #1 on: October 17, 2015, 12:26:23 pm »
Have you tried reinstalling?

You do this by using the uninstaller (https://emps-world.net/uninstall) and then downloading the client again. It might fix the issue.
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Offline Dokas5000

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Re: Desktop client not working
« Reply #2 on: October 17, 2015, 01:03:11 pm »
Quote from: Charr on October 17, 2015, 12:26:23 pm
Have you tried reinstalling?

You do this by using the uninstaller (https://emps-world.net/uninstall) and then downloading the client again. It might fix the issue.
Yes, i've tryed it and nothing. Still the same
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Online Thomy

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Re: Desktop client not working
« Reply #3 on: October 18, 2015, 11:14:11 am »
Looks like the loader cannot connect to the Emps-World homepage to fetch updates. Can you make sure that your antivirus program and/or firewall are not blocking the Emps-World process?
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Offline Dokas5000

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Re: Desktop client not working
« Reply #4 on: October 19, 2015, 02:53:29 pm »
Quote from: Thomy on October 18, 2015, 11:14:11 am
Looks like the loader cannot connect to the Emps-World homepage to fetch updates. Can you make sure that your antivirus program and/or firewall are not blocking the Emps-World process?
Where can I check that?
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Online Thomy

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Re: Desktop client not working
« Reply #5 on: October 20, 2015, 11:41:13 am »
I doubt the firewall blocks Emps-World, unless you've configured it yourself. Adding Emps-World as an exception to your anti virus program is dependant on your anti virus program. Usually the control panel has an option to add an exception. If you can't find it, give google a try! :)
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Offline Dokas5000

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Re: Desktop client not working
« Reply #6 on: October 22, 2015, 03:10:10 pm »
Quote from: Thomy on October 20, 2015, 11:41:13 am
I doubt the firewall blocks Emps-World, unless you've configured it yourself. Adding Emps-World as an exception to your anti virus program is dependant on your anti virus program. Usually the control panel has an option to add an exception. If you can't find it, give google a try! :)
Actually, can you tell me how to do it step by step? :/
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Online Thomy

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Re: Desktop client not working
« Reply #7 on: October 22, 2015, 04:44:28 pm »
Quote from: Dokas5000 on October 22, 2015, 03:10:10 pm
Quote from: Thomy on October 20, 2015, 11:41:13 am
I doubt the firewall blocks Emps-World, unless you've configured it yourself. Adding Emps-World as an exception to your anti virus program is dependant on your anti virus program. Usually the control panel has an option to add an exception. If you can't find it, give google a try! :)
Actually, can you tell me how to do it step by step? :/

I'm sorry, but I cannot. Google how to add a program to your anti virus' exceptions.
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