Emps-World Forum

Emps-World => Bug Reports => Resolved Bug Reports => Topic started by: Dokas5000 on October 17, 2015, 10:29:46 am

Title: Desktop client not working
Post by: Dokas5000 on October 17, 2015, 10:29:46 am
Hello,
When I open my desktop client, it shows me this screen :
(http://i60.tinypic.com/cnryh.png)
And later on it shows me "No available update sites. Please try again later". Like wtf..
(http://i59.tinypic.com/2z52nuv.png)
What should I do in this situation?
Title: Re: Desktop client not working
Post by: Charr on October 17, 2015, 12:26:23 pm
Have you tried reinstalling?

You do this by using the uninstaller (https://emps-world.net/uninstall) and then downloading the client again. It might fix the issue.
Title: Re: Desktop client not working
Post by: Dokas5000 on October 17, 2015, 01:03:11 pm
Quote from: Charr on October 17, 2015, 12:26:23 pm
Have you tried reinstalling?

You do this by using the uninstaller (https://emps-world.net/uninstall) and then downloading the client again. It might fix the issue.
Yes, i've tryed it and nothing. Still the same
Title: Re: Desktop client not working
Post by: Thomy on October 18, 2015, 11:14:11 am
Looks like the loader cannot connect to the Emps-World homepage to fetch updates. Can you make sure that your antivirus program and/or firewall are not blocking the Emps-World process?
Title: Re: Desktop client not working
Post by: Dokas5000 on October 19, 2015, 02:53:29 pm
Quote from: Thomy on October 18, 2015, 11:14:11 am
Looks like the loader cannot connect to the Emps-World homepage to fetch updates. Can you make sure that your antivirus program and/or firewall are not blocking the Emps-World process?
Where can I check that?
Title: Re: Desktop client not working
Post by: Thomy on October 20, 2015, 11:41:13 am
I doubt the firewall blocks Emps-World, unless you've configured it yourself. Adding Emps-World as an exception to your anti virus program is dependant on your anti virus program. Usually the control panel has an option to add an exception. If you can't find it, give google a try! :)
Title: Re: Desktop client not working
Post by: Dokas5000 on October 22, 2015, 03:10:10 pm
Quote from: Thomy on October 20, 2015, 11:41:13 am
I doubt the firewall blocks Emps-World, unless you've configured it yourself. Adding Emps-World as an exception to your anti virus program is dependant on your anti virus program. Usually the control panel has an option to add an exception. If you can't find it, give google a try! :)
Actually, can you tell me how to do it step by step? :/
Title: Re: Desktop client not working
Post by: Thomy on October 22, 2015, 04:44:28 pm
Quote from: Dokas5000 on October 22, 2015, 03:10:10 pm
Quote from: Thomy on October 20, 2015, 11:41:13 am
I doubt the firewall blocks Emps-World, unless you've configured it yourself. Adding Emps-World as an exception to your anti virus program is dependant on your anti virus program. Usually the control panel has an option to add an exception. If you can't find it, give google a try! :)
Actually, can you tell me how to do it step by step? :/

I'm sorry, but I cannot. Google how to add a program to your anti virus' exceptions.