HelpdeskHelpdesk is a forum function that is used for many things: account recoveries, item recoveries, reporting users, game and shoutbox ban appeals and other cases that
regular players cannot solve. It is very important that you know how to use the helpdesk, and the correct use of it will also make it significantly easier for the staff team to deal with your problems.
Helpdesk can be found between the Emps-World banner and the shoutbox.
(http://i.gyazo.com/3fd280c6cce994d69c786d8a520c7f0a.png)
After clicking 'Post New Ticket', a window asking details of your problem will appear.
(http://i.gyazo.com/2646f1579be146368d2a481db27385c4.png)
The 'Ticket Subject' should be something that summarizes the contents of your ticket very briefly. Subject examples:
<player name> - ban appeal
<player name> - shoutbox ban appeal
<player name> - item/account recovery
If you are reporting another player, you should mention who you are reporting and which rule they broke in the subject.
Next you choose the department of the ticket. If you are appealing for a ban, choose ''Ban Appeals''. If you are reporting a player, choose ''Report A User''. Choosing the wrong department will most likely make the process of dealing with your ticket take longer.
IT IS VERY IMPORTANT THAT YOU EXPLAIN EVERY SMALL DETAIL OF YOUR PROBLEM AS PRECISELY AS POSSIBLE! You can write all the details in the big text box after selecting the department. DO NOT LIE! The staff members are not stupid and will find out whether or not you are lying to them.
Picture/video proof is required when reporting players: video proof for botters and images for scammers and offensive language. Your proof must NOT be cropped and it must include the whole client. You can upload images using the attach button of the helpdesk. Alternatively, you can upload videos to YouTube.com (http://YouTube.com) and images to Imgur.com (http://Imgur.com) or Tinypic.com (http://Tinypic.com). You can also use images or videos to prove that an account/items belonged to you when trying to recover them. Images and videos can also be used to prove your innocence in ban appeals. However, NEVER assume that you were banned for nothing.
Checking out open tickets regularly is recommended, because staff members may require more information from you to solve the problem.
Tips:
- Being angry won't help with anything. Even if your account got banned, you should try to be as calm and polite as possible
- No means no. Do not create new tickets about the same problem if you have nothing new to show
- DO NOT spam the shoutbox or create topics about your tickets. The staff members will check your ticket when they are done dealing with other tickets created before yours
- Try to use as good English as possible. I think we all can agree that reading appeals similar to ''pls back my acc'' is far from being enjoyable
- Confess what you've done. Denying makes things only worse.
Thanks for reading. Feedback appreciated! :)