I was referring to the staff as the entire staff, including Thomy. Who else would be handling this type of stuff if not the very staff members..? Thomy is also a part of staff FYI.
The staff team (meaning anyone that isn't high admin) enforces the rules, that's all they're responsible for. Thomy is the owner, his responsibilities are to do whatever the hell he pleases, he's not part of the staff team. Martin is the staff manager, his responsibility is to manage the staff team. Paty is a high admin responsible for account recovery and things related to that.
Granted I know we don't have FAQ topics explaining this type of stuff, but it isn't rocket science. Considering the functionality of the staff team is already brought into question on occasion, I do not think it's a smart idea to throw more responsibilities at them.
All new players need is a place to ask questions, and they have that. It could be improved upon, but it's not a life threatening situation. You could quite literally improve their situation by helping them yourself. So why do you panic like you've got no influence on the situation?
Growth is a gradual process. You can not do something and expect to gain a shit ton of players out of nowhere. So long as we get new players, we will grow, the amount does not matter as long as they keep playing. As such, that should be our focus.
You've been back for four days now, I think it's about time you calm the hell down. Stop acting like the server's caught on fire, Thomy's knocked out on the floor and Martin is running around screaming 'the end is nigh' with his pants on his head. This isn't the case at all. We've experienced visible growth in the last month. We've gotten a considerable amount of donations due to dxp scrolls being made tradable. I don't see the cause for worry.
Given your earlier mishap about experience rates, I recommend you spend some more time doing research before you discuss these kinds of topics. This is purely a recommendation though, you're completely free to discuss what you want.